A couple weeks went by, we're now in January, and I contacted consumer service, this time by e-mail. The rep emailed me back and indicated they had no record whatsoever of my get in touch with and that practically nothing had been done, but he'll get on it correct away. Heard back from them and was informed that, however, they could not help me but supplied two options: either send the bookcase back or accept a ten percent discount. There was no way to send everything back, box obtaining been destroyed, so I accepted the ten percent discount. Needless to say, this did not cover the price of purchasing new hardware. I have never, ever encountered this problem before and was stunned at this foul-up. I will not be back.
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